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Frequently Asked Questions

QU # 1: What is not covered in the cost of treatment?

  • Alternative Treatments (1st session is complimentary)
  • Family Therapy
  • Medication
  • Medical and hospital visits
  • Therapeutic recreational activities like sightseeing in Montreal and riding are not covered; however, when there is a cost clients are not obligated to participate.  Fortunately, many of our therapeutic recreational activities are complimentary
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QU # 2: What to bring?

Clothing

  • Gym Cloths (especially appropriate gym shoes)
  • Seasonal Sports Clothes/Equipment: non-revealing bathing suit, skates, skis
  • Seasonal wear: Spring & Autumn light warm jacket; Summer light jacket; and winter, very warm jacket with a hood, gloves & scarf, insulated boots and slippers for in-doors.
  • Sweat lodge Therapy: Women – bring a comfortable, light-weight long skirt (e.g., sarong) and a tank top.  Men can bring shorts.  This outfit is worn all year round in the sweat lodge.

Personal Items

  • Heritage Treatment Foundation is not responsible for lost of stolen items.  The rooms are not locked; however, if a client chooses he or she can leave items in the office for security purposes.  The safety of these items is guaranteed.  Issues of theft are not a problem at Heritage but problems can occur; please be mindful of what you choose to bring.
  • Clients are encouraged to bring some family pictures (childhood to adulthood) as they can be used as a therapeutic tool. 
  • Clients can bring music equipment (e.g., stereo, Mp3 player, instruments); however, they must use these things appropriately.

Cell-Phones

  • It is understandable that clients would bring their cell-phones for travel purposes; however, they are not permitted to use their phone during their stay at Heritage.  The phone will be kept in their personal folder in the office and will be returned to them when they leave. 
  • Clients have access to a payphone and they can purchase calling-cards to make their calls.
  • Clients can use the office phone to make local calls that pertain to medical issues, or make post-treatment appointments.
  • When a family member calls, the message will be given to the client and it is his or her responsibility to return the call.

Lap-Top

  • Clients can bring their lap-tops as we have wireless internet connection.  However, clients are not permitted to use the office computers unless it is a part of their clinical needs and a staff member is with them.
  • Clients have access to computers in town for a fee; a staff member will accompany them.

Money

  • Clients must keep their wallet, identity cards and money in the office.  When a client needs to make a purchase, he or she will be given money and accompanied to the store by a staff member.  When the client returns to the Centre, the purchase is searched and the remaining money is returned.
  • The amount of money a client needs depends on the cost of their personal items.  Also, clients will have an opportunity to participate in outings or recreational activities that require payment.  Some of the activities are covered by Heritage, and clients are not required to participate in cost-related outings.
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QU # 3: Can I Make Non-Medical Appointments?

  • Clients are able to spend some of their leisure for going to the salon, getting a massage, etc; however all appointments need to be approved by a staff member.  Also, the secretary will schedule the appointment, and the appointment cannot occur during any therapy session.
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QU # 4: What are the Medical & Prescription Medication Procedures?

  • Visits: Clients will be able to receive medical attention if requested or needed.  Canadian clients need to bring their Medicare/health card in order not to pay for the visit.  If they do not have a Medicare/health card, clients will have to pay, but can be reimbursed by their province.  American or international clients need to pay for their visits and any tests they require.
  • Prescription Medication: Regular medication will be provided to out of province clients as the pharmacists or doctor can make the necessary inquiries.  However, controlled substances need to be prescribed by a medical doctor from Quebec.
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QU # 5: Am I able to have Visits and Outings with Family Members?

  • Clients who are interested in having family members visit need to have approval from the staff member on the shift for that day; visits are not permitted during any therapy session.  Generally, visiting hours are Saturday and Sunday from 2:00 to 5:00 p.m.  Clients who want to go on an outing with a family member needs to have been in treatment for at least 3-weeks, or obtain approval from a staff member.
  • Clients are not permitted visits by anyone within the first week of therapy unless it is during the course of a scheduled counselling session.
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